Unemployment Services (UI)
- To apply:
Toll free in Massachusetts: 1 (877) 626-6800
Outside Massachusetts: 1 (617) 626-6800
- (Monday - Friday, 8:30 a.m. - 4:30 p.m.)
Unemployment Representatives are available via telephone to assist with Unemployment Insurance matters, including:
- Questions regarding a potential claim
- Filing a new claim
- Questions regarding an existing claim
- Changes to an existing claim
- Reopening a claim
- Filing for an exention
After a Claim is Filed
Once a claim for unemployment has been opened, you may be directed to attend a Career Center Seminar (CCS). These seminars are an early intervention approach for providing re-employment services to help speed the return to productive employment.
Training Opportunities Program (Section 30) of the Massachusetts Employment and Training Law allows claimants to have their work search requirement waived while attending an approved training program. Customers must file a Section 30 application with the Division of Unemployment Assistance for program approval prior to starting a training program. A weekly workshop is offered on the Calendar of Events to provide you with information about this program. If you apply by the end of your 15th paid claim week and are approved to participate in training, you may receive up to an additional 18 weeks of UI benefits not to exceed the end date of your training. If you apply after the 15th week and are approved, you may attend a training program but you will not be eligible for the UI benefits extension.
For more information on the Massachusetts Unemployment system, visit the Unemployment section of the DCS/DUA web site